High turn over both of employees and management. Leadership is nonexistent when you need help. You are told to deal with it on your own. Managers get unlimited PTO while you as an entry level or secondary level don't. The entire business is going down hill. You have great employees that work diligently and then others who don't do more than the bare minimum. The entire work culture use to be very relaxed and friendly. Now it's run more like an "Amazon warehouse". The system gives you very little break time and will automatically send new phone calls and live chats to you even if you arent finished with a current ticket. You get punished for not taking too many tickets quickly. Treated more like a robot than a person. All of your work tickets get randomly reviewed and scored. If you're not hitting their unrealistic KPIs then you get pulled into a meeting. Managment is basically leaving you to fend for yourself and deal with their poor business handlings. Customers are furious and rightfully so since they have been waiting anywhere from 1 year to 6 months for their product to get delivered. They've fired pretty much their entire delivery service so they have outsourced to these 3rd party companies that dont care to show up when they need to and their customer service reps have no idea. When you call them - its a call center in India.
