Ford Motor Company is the only client at Percepta. Therefore, management is very wary to make any waves when it comes to client satisfaction. If the client is unhappy with you or has somehow formed a negative opinion of you, your tenure is in jeopardy. Management is not willing to stand up to the client when they attempt to interfere in matters that do not concern them. In a traditional BPO you see, depending on the size of the center, up to 5 client reps per line of business. There are more "Ford Managers" at Percepta than there are Percept Managers. I was with Percepta for more than 9 years and watched them go from the place everyone wanted to get into to the place that everyone avoided. All due to the client stripping more and more of the site management's power. Sad.
