Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Work from home on company provided equipment is amazing!" ((in 66 reviews)); "Good benefits and paid holidays" ((in 48 reviews)); "The people you work with are great and friendly" ((in 39 reviews)); "Great team and good to work" ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"The training was horrible and we learned Nothing!" ((in 35 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "No bonuses" ((in 9 reviews)); "And there was a ton of favoritism and nepotism." ((in 6 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(976 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (976 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 976 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

976 reviews

5.0

Jun 19, 2024

GREAT PLACE TO WORK

Agent

Recommend

CEO approval

Business Outlook

Pros

Friendly helpful coworkers and leaders

Cons

no PTO policy, vacation and sick time should be rolled up for a total of bank of time off.

Percepta Response

2y

Thank you for your positive review! We're glad to hear you appreciate the friendly and helpful coworkers and leaders at Percepta. Your feedback on the PTO policy and suggestions for more frequent events, like an Ice Cream Sundae Day, are noted. We always strive to enhance the work experience for our team members. Thanks for being a part of our team!

5.0

Jun 18, 2024

The best

Inquiry specialist

Recommend

CEO approval

Business Outlook

Pros

open communication, what you see is what you get and even MORE. There is always an opportunity to learn and grow. Everyone helps everyone.

Cons

The only this is i wish we had longer lunches. I dont like feeling rushed.

Percepta Response

2y

Thank you for your fantastic review! We're delighted to hear that you appreciate the open communication and opportunities for learning and growth at Percepta. It's great to know that our supportive environment resonates with you. Your feedback on lunch duration is noted, and we'll share it with the team. We're happy to have you as part of our team!

5.0

Jun 17, 2024

great

Cxs customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

great working environment, been working there for the last 2y

Cons

i didn't notice any negative action

Percepta Response

2y

Thank you for your feedback! We are thrilled to hear that you have been enjoying your time at Percepta and appreciate the positive working environment. It's great to know that you haven't noticed any negative aspects during your tenure. We strive to maintain a supportive and engaging workplace for all our employees. If you ever have any suggestions or need assistance in the future, please feel free to reach out. We're always here to listen and support our team.

Viewing 331 - 333 of 976 Reviews

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Jobs at Percepta

Customer Care Representative

Customer Service Representative

Customer Care Representative I Marketing

Customer Care Representative II

Bilingual Spanish Customer Service Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

GREAT PLACE TO WORK

The best

great

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Jobs at Percepta