Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 77 reviews)); "Being able to work from home is great." ((in 63 reviews)); "Benefits are good and explained well during training" ((in 42 reviews)); "Good training and a change to get ahead" ((in 37 reviews)); "The people you work with are great and friendly" ((in 32 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

4.0

Apr 14, 2024

My current job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Great opportunity Team players Friendly staff

Cons

A lot of work load No proper training

Percepta Response

2y

Thank you for taking the time to share your experiences as a Customer Service Representative at Percepta. We greatly appreciate your feedback. We are thrilled to hear that you see great opportunities at Percepta and have found your colleagues to be supportive team players. Building a positive and collaborative work environment is one of our top priorities, and it's encouraging to know that you feel supported by your peers. We recognize that maintaining a healthy balance between workload and resources is crucial for our employees' well-being and productivity. Additionally, providing comprehensive training is essential for success in any role, and we apologize if you feel that your training experience has been lacking. Your feedback helps us identify areas for improvement, and we appreciate your honesty and openness. If you have any further suggestions or concerns, please reach out to us at percepta.hr@percepta.com.

1.0

Apr 5, 2024

Crappy schedule, pay, benefits, yet lots of micromanaging, creating hostile competition and demands on your schedule

Total rewards specialist

Recommend

CEO approval

Business Outlook

Pros

Extensive training, Not much to be honest

Cons

Crappy schedule, pay, benefits, yet lots of micromanaging, creating hostile competition and demands on your schedule

Percepta Response

2y

Thank you for sharing your feedback about your experience at Percepta. We value all positive or negative feedback as it helps us continuously improve our workplace environment. We're glad you found our training program to be extensive. We invest heavily in training our employees to ensure they have the tools and knowledge to succeed. Your comments regarding micromanagement and hostile competition are particularly concerning to us. We believe in fostering a collaborative and supportive work culture where employees can thrive. If you would be willing to provide more specific details, please get in touch with us at percepta.hr@percepta.com about your experiences; we would appreciate the opportunity to investigate further and address any underlying issues. Your input is invaluable as we strive to create a positive and fulfilling work environment for all employees.

1.0

Apr 3, 2024

Don't waste your time

Mph

Recommend

CEO approval

Business Outlook

Pros

Pay Also you have weekends off

Cons

Short lunches. Nepotism Micro management Abysmal winners

Percepta Response

2y

Thank you for taking the time to share your thoughts and experiences during your time at Percepta. Your feedback is invaluable as we continuously strive to improve our work environment and culture. We're sorry to hear that your experience at Percepta wasn't as positive as we strive for it to be. Additionally, we are committed to adhering to labor laws regarding lunches and ensuring the well-being of our employees. We genuinely appreciate your recognition of the positive aspects of your time with us, including our competitive pay and weekends off. If you want to discuss your feedback or share additional insights, please get in touch with us at percepta.hr@percepta.com. Thank you again for your valuable feedback, and we wish you all the best in your future endeavors.

Viewing 346 - 348 of 977 Reviews

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Jobs at Percepta

Customer Service Representative

Senior Manager, Global Organizational Development

Concierge Customer Service Representative

Concierge Customer Service Representative

Instructional Designer

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

My current job

Crappy schedule, pay, benefits, yet lots of micromanaging, creating hostile competition and demands on your schedule

Don't waste your time

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Jobs at Percepta