Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 75 reviews)); "Flexible schedules, PTO, Work from home" ((in 70 reviews)); "The benefits are great." ((in 49 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "percepta provides great training to help you be prepared for the job your hired for" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 16 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 13 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 12 reviews)); "No bonuses" ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (977 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

5.0

Jul 18, 2023

Great Company to Make a Career

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

If you apply yourself, Percepta has many career opportunities and paths for you to make a career out of instead of just having a job.

Cons

This is only a con if you don't have the trait or passion for helping people but there is heavy emphasis on empathy and doing everything you can to assist a customer. If you struggle with doing this naturally then you may struggle with excelling at Percepta.

Percepta Response

2y

Thank you so much for your fantastic 5-star review! We're thrilled to hear that you find Percepta to be a great company for building a career, not just a job. Thank you for being a part of our Percepta family and for spreading the positive vibes! 🤗 We can't wait to see you continue to shine brightly and achieve even greater heights in your career.

5.0

Jul 17, 2023

Great Place to Grow

Business operations manager

Recommend

CEO approval

Business Outlook

Pros

Lots of cross functional team support and collaboration. Career advancement opportunities - seen many people go from entry level agents to supervisors and managers. Growing company.

Cons

None that come to mind.

Percepta Response

2y

Thanks a million for sharing your experience with us! We're delighted to have you as part of our Percepta family for over nine years and counting! It's fantastic to hear that you've witnessed the wonderful journey of growth within the company. Your positive feedback truly warms our hearts. Here's to many more years of growth, laughter, and success together! Keep rocking!

3.0

Jul 14, 2023

Structure Changes Caused Work Overload

Sales and inventory specialist

Recommend

CEO approval

Business Outlook

Pros

Coworkers, work from home most days, benefits

Cons

Excessive workload, the requirement to go to the office multiple times a month, the need to maintain a call log with minute-to-minute details on top of an already overloaded workload

Percepta Response

2y

Thanks a bunch for sharing your thoughts, and we're thrilled to hear that you enjoyed the camaraderie with your coworkers and the flexibility of working from home. We agree, our team is pretty awesome! We appreciate your feedback on the workload and the office visits, as it helps us fine-tune the employee experience. Wishing you all the best in your future endeavors, and who knows, we might even see you back in the office someday—we'll have coffee waiting!

Viewing 409 - 411 of 977 Reviews

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Jobs at Percepta

Tier I Volvo Frontline Support Representative

Customer Service Case Manager

Concierge Customer Service Representative

IVT Research Escalation Specialist

Melbourne, FL

View job

Vehicle Services Team Leader

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great Company to Make a Career

Great Place to Grow

Structure Changes Caused Work Overload

Top companies for "Compensation and Benefits" near you

Jobs at Percepta