Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 75 reviews)); "Flexible schedules, PTO, Work from home" ((in 70 reviews)); "The benefits are great." ((in 49 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "percepta provides great training to help you be prepared for the job your hired for" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 16 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 13 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 12 reviews)); "No bonuses" ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

977 reviews

3.0

Jul 3, 2023

Okay place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home options $10/hr and above free 1 years salary life insurance policy with optional affordable upgrade dental and vision insurance very affordable

Cons

Raises are a joke no matter how good an employee you are, medical benefits are severely lacking in affordability often EXTREMELY high stress environment bathroom breaks are discouraged with threats of write ups

Percepta Response

3y

Thank you for your experience and feedback with us! We appreciate your input and value your opinion. We're glad to hear that you appreciate the work-from-home options and the affordable benefits package. Thank you for your dedication and commitment to Percepta. We value your contributions and strive to create a positive work experience for you and all our employees.

3.0

Jun 29, 2023

working for Percepta

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

convenience of working from home

Cons

no clear job description, training is never the same as production

Percepta Response

3y

Thank you for sharing your feedback! It's great to hear that you enjoy the convenience of working from home at Percepta. Your input is valuable to us, and we're committed to continuously improving our processes to ensure your success. We appreciate your dedication and positive attitude as we work together to create an even better work environment. Keep up the fantastic work!

1.0

Jun 27, 2023

Heavy Micromanagement

Systems engineer

Recommend

CEO approval

Business Outlook

Pros

None really to speak of.

Cons

This place is extremely bad at micromanaging. They don't care about work\life balance nor your family. All they care about is, "You status shows you've been away for 5 mins. Where did you go and why didn't you notify anyone?". Would avoid this place at all cost.

Percepta Response

3y

Thank you for sharing your experience with us. We appreciate your time with Percepta and value your input. We're glad to hear that you found value in your experience with us. We take your comments seriously and will use them to improve our management approach. We wish you the best in your future endeavors.

Viewing 415 - 417 of 977 Reviews

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Okay place to work

working for Percepta

Heavy Micromanagement

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