Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 70 reviews)); "Work from home set up is great!" ((in 67 reviews)); "Benefits are good and explained well during training" ((in 48 reviews)); "Great team and good to work" ((in 33 reviews)); "The people you work with are great and friendly" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "The training was horrible and we learned Nothing!" ((in 38 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 15 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

45% approve of CEO

62% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (977 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

4.0

Apr 25, 2023

Great Company/Horrible Supervisors

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Percepta is a great company with lots of good people.

Cons

Supervisors show favoritism and upper management and HR do not respond timely when there is a problem l, that could possibly be resolved. Some supervisors have a since of superiority and it shows and they are not professional, yet they pick on the agents and create an environment that makes it impossible for you to do your best. Supervisors need more empathy for agent training.

Percepta Response

3y

Thanks for leaving your thorough review. It sounds like there have been some challenges for you and other agents. We take all feedback seriously and strive to ensure our employees feel supported and respected. We're constantly looking for ways to improve our training, communication, and support systems to ensure our agents have what they need to be successful. Please reach out to percepta.hr@percepta.com to discuss this further, as we'd like to find a way to address these concerns. We appreciate all you did during your time at Percepta and wish you the best of luck in your future endeavors.

3.0

Apr 14, 2023

Great experience

Case manager

Recommend

CEO approval

Business Outlook

Pros

Pays well Great benefits Great schedule

Cons

HR is not so understanding in real life situations when things arise

Percepta Response

3y

Thanks for the honest review! We always appreciate feedback from our former employees. We strive to create an environment where everyone can feel supported, so we'll definitely take your comments into consideration. We're glad to hear that you enjoyed the pay, benefits, and schedule while working with us. Have a great day!

5.0

Apr 13, 2023

Its good

Quality assurance specialist

Recommend

CEO approval

Business Outlook

Pros

Good work environment as a whole

Cons

Meh for competitive wage and salary

Percepta Response

3y

We are beaming with joy from hearing about your positive experience at Percepta and are so thrilled to hear your working environment is fun and fulfilling. If you have suggestions to improve the employee or customer experience, please email percepta.hr@percepta.com. Keep up the excellent work!

Viewing 427 - 429 of 977 Reviews

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Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great Company/Horrible Supervisors

Great experience

Its good

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