Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 70 reviews)); "Work from home set up is great!" ((in 67 reviews)); "Benefits are good and explained well during training" ((in 48 reviews)); "Great team and good to work" ((in 33 reviews)); "The people you work with are great and friendly" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "The training was horrible and we learned Nothing!" ((in 38 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 15 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

45% approve of CEO

62% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

4.0

Dec 19, 2022

Expectations were met

Live chat agent

Recommend

CEO approval

Business Outlook

Pros

With the right outlook, job is pretty easy. Good training and follow ups. Room to grow.

Cons

Can become mundane. Harder to connect to company when remote.

Percepta Response

3y

Thank you for your thorough review and feedback. We're so happy to hear you had a positive experience during your time at Percepta. As you mentioned, one of the many perks of working at Percepta is talent mobility. We want our people to learn and grow both professionally and personally. Thanks for all you did to keep our customers happy. We wish you the best in your future endeavors.

3.0

Dec 19, 2022

Decent company

Tsr support

Recommend

CEO approval

Business Outlook

Pros

Its an organized call center

Cons

Its a call center and youre on the phone full time

Percepta Response

3y

Thank you for leaving your review. If you have any suggestions on how to improve the employee experience or Percepta's processes, please reach out to percepta.hr@percepta.com. Keep up the great work and thank you for taking care of our customers!

3.0

Dec 16, 2022

It pays the bills

Business operations supervisor

Recommend

CEO approval

Business Outlook

Pros

Hybrid Work Schedule I guess

Cons

Too much babysitting for not enough pay. New positions are told to their favorites. Benefits suck, they don’t cover much

Percepta Response

3y

Thank you for leaving a thorough review. We truly appreciate the feedback. Thank you for your time at Percepta and for working hard to make our customers happy. We wish you the best of luck in your future endeavors.

Viewing 451 - 453 of 977 Reviews

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Jobs at Percepta

Customer Care Representative

Customer Care Representative II

Customer Care Representative I Marketing

Customer Service Representative

Bilingual French Customer Service Case Manager

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Expectations were met

Decent company

It pays the bills

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Jobs at Percepta