Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 75 reviews)); "Being able to work from home when you don't live in the area." ((in 66 reviews)); "The benefits are great." ((in 44 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "Good training and a change to get ahead" ((in 34 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 42 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 12 reviews)); "No bonuses" ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

45% approve of CEO

62% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

4.0

Jun 14, 2022

Great place to work

Instructional design specialist

Recommend

CEO approval

Business Outlook

Pros

I really loved my ISD team. My coworkers were really supportive and I made some lasting connections. I also really loved all the managers, I had the opportunity to work with a few of them based on different projects. Everyone was really fantastic to work with on my team.

Cons

The reason I am leaving is because I am relocating to a new state. Even though I work remote I can't keep my job because I am leaving the state. This was a big disappointment to learn since this job is 100% remote. I was only here for about 8 months and had to look for a new job.

Percepta Response

3y

Thank you for your time with us - we love to keep up with our "Percepta Alums" so make sure you follow us on LinkedIn! We wish you the best of luck in your endeavors.

3.0

Jun 8, 2022

Ford Contractor.

Technical service representative ii

Recommend

CEO approval

Business Outlook

Pros

Has many benefits and is mostly pro-employee.

Cons

Upper management tends to change every 2 years, and for the most part, they care, but once in a while you might get a ladder jumper who is mostly about numbers, and has a general opinion of subordinates are peons. Many supervisors have not had proper leadership education, so poor leadership can ensue. Most of the training is way too fast and leads to high turnover, especially the way the CRC group is handled.

Percepta Response

4y

We strive to give our people an exceptional employee experience when working here at Percepta. If you feel like you have feedback that would help us to better understand your situation, and improve your experience with us, we'd like to hear from you. Please send us an email to Percepta.hr@Percepta.com - thank you.

5.0

Jun 7, 2022

Great company to work for

Manager

Recommend

CEO approval

Business Outlook

Pros

Fun and alot of Good salary

Cons

No medical aid No much benifits

Percepta Response

3y

Thank you for your time and dedication to Percepta and our customers and clients - we appreciate you! Best of luck in your endeavors

Viewing 490 - 492 of 977 Reviews

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Jobs at Percepta

Customer Care Representative

Customer Care Representative I Marketing

Customer Care Representative II

Customer Service Representative

Electric Vehicle Customer Experience Specialist

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great place to work

Ford Contractor.

Great company to work for

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Jobs at Percepta