Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Being able to work from home is great." ((in 64 reviews)); "Benefits are good and explained well during training" ((in 44 reviews)); "The people you work with are great and friendly" ((in 34 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 46 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "supervisors are overworked." ((in 13 reviews)); "No bonuses" ((in 10 reviews)); "And there was a ton of favoritism and nepotism." ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

45% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

977 reviews

5.0

Jun 20, 2022

Good

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Excellent work environment and attentive management

Cons

Too noisy work environment can cause headaches

Percepta Response

3y

We appreciate your time with us to ensure our customers were well taken care of - thanks for everything and we hope you the best in your future!

3.0

Jun 14, 2022

Percepta

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There was good pay and great coworkers

Cons

work hours are set. no headway. rushed training. not having proper accesses

Percepta Response

4y

Having a great experience is our goal for our employees - if you had access issues, we want to hear about it to make sure we can always make improvements. Thanks in advance for any feedback you can give us.

4.0

Jun 14, 2022

Great place to work

Instructional design specialist

Recommend

CEO approval

Business Outlook

Pros

I really loved my ISD team. My coworkers were really supportive and I made some lasting connections. I also really loved all the managers, I had the opportunity to work with a few of them based on different projects. Everyone was really fantastic to work with on my team.

Cons

The reason I am leaving is because I am relocating to a new state. Even though I work remote I can't keep my job because I am leaving the state. This was a big disappointment to learn since this job is 100% remote. I was only here for about 8 months and had to look for a new job.

Percepta Response

3y

Thank you for your time with us - we love to keep up with our "Percepta Alums" so make sure you follow us on LinkedIn! We wish you the best of luck in your endeavors.

Viewing 517 - 519 of 977 Reviews

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