Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 75 reviews)); "Being able to work from home when you don't live in the area." ((in 66 reviews)); "The benefits are great." ((in 44 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "Good training and a change to get ahead" ((in 34 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 42 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 12 reviews)); "No bonuses" ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

45% approve of CEO

62% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

5.0

May 16, 2022

Good supportive atmosphere

Case manager

Recommend

CEO approval

Business Outlook

Pros

You're given what you need to do your job. Managers work with you and are supportive.

Cons

Expectations are high and the workload can be stressful.

Percepta Response

4y

We know the workload fluctuates and sometimes can be a lot. This is a sign of growth within Percepta, and we hope you stick with it. If you feel like you need more support, make sure you reach out and talk with your Team Leader or manager.

5.0

May 12, 2022

Web support

Recommend

CEO approval

Business Outlook

Pros

Great company to work for.

Cons

None at this time. No complaints currently!

Percepta Response

4y

Thank you for taking time to come here and review. We hope that you are having an awesome employee experience - that is our goal for everyone that works here. If you come across any opportunities for us to improve your employee experience, we want to know! Drop us a line at Percepta.hr@Percepta.com -- thanks again!

4.0

May 9, 2022

Great people!

Quality assurance specialist

Recommend

CEO approval

Business Outlook

Pros

WFH currently, flexible work environment depending on position

Cons

Pay rate lower than average for job type.

Percepta Response

4y

We strive to have the best people in the industry! Our people are our heartbeat and we thrive on that. Our people deliver the best customer experiences and it shows. Thanks for all you do to help our customers be happy and Percepta grow!

Viewing 526 - 528 of 977 Reviews

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Jobs at Percepta

Customer Care Representative

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Customer Care Representative II

Customer Service Representative

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Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good supportive atmosphere

Web support

Great people!

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Jobs at Percepta