Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Work from home on company provided equipment is amazing!" ((in 70 reviews)); "The benefits are great." ((in 40 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "Great team and good to work" ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Horrible Training and Onboarding Process" ((in 34 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (977 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

5.0

Dec 8, 2021

Progressive Company

Training specialist

Recommend

CEO approval

Business Outlook

Pros

-You have financial security -Career development opportunities -You can see the impact of your work -You work closely with your core team

Cons

-You wear many hats -There’s constant change

Percepta Response

4y

Thank you for taking the time to write a review and sharing your experience! Glad to hear you're seeing the impact of your work and finding opportunities for career growth and professional development. Cheers!

5.0

Dec 7, 2021

This is an amazing Company

Scheduling specialist

Recommend

CEO approval

Business Outlook

Pros

Great Pay Perci Points Benefits Friendly People Great Culture and Values

Cons

I don't have any cons. I am extremely happy with this job and the company.

Percepta Response

4y

Thanks for sharing your positive experience with us! Happy to hear that you're enjoying the competitive compensation/benefits and great culture. Cheers!

5.0

Dec 7, 2021

Percepta is a Caring Global Company

Regional analyst

Recommend

CEO approval

Business Outlook

Pros

Percepta provides great flexibility as a part time employee. It is a caring environment that feels supportive of one another. My boss is incredibly caring and strives to keep our team up to date creating job aids to help us, and team activities to keep us connected as a team. My job doesn't involve working weekends or late evenings and this is important to me.

Cons

My job as an analyst is limited to 20 hours a week. The flexibility comes as you and your boss establish the work routine that you need and they need but If you are looking for more than 20 hours as an analyst, you may want to look at other positions within the company that offer full time opportunities.

Percepta Response

4y

Thanks for taking the time to share your experience with us! We love this kind of feedback! We’re very passionate about doing team activities that bring us together. We also strive to provide a work-life full of purpose, passion, and career potential, so we really appreciate hearing this! Cheers!

Viewing 553 - 555 of 977 Reviews

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Jobs at Percepta

Customer Service Case Manager

Tier I Volvo Frontline Support Representative

Concierge Customer Service Representative

Customer Care Representative

Customer Care Representative II

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Progressive Company

This is an amazing Company

Percepta is a Caring Global Company

Top companies for "Compensation and Benefits" near you

Jobs at Percepta