Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 70 reviews)); "Work from home set up is great!" ((in 67 reviews)); "Benefits are good and explained well during training" ((in 48 reviews)); "Great team and good to work" ((in 33 reviews)); "The people you work with are great and friendly" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "The training was horrible and we learned Nothing!" ((in 38 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 15 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

45% approve of CEO

62% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (977 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

4.0

Dec 6, 2021

Not too bad - I thought I wouldn't like it

Ecommerce associate

Recommend

CEO approval

Business Outlook

Pros

The best is being a chat agent for parts & accessories support - I type fast and am pretty familiar with 'what part goes where' so it's easy for me to answer questions quickly. As long as you keep up with the job aids and use them as instructed, you can assist with any customer needs.

Cons

When chats are not as busy as phone calls, I have to take calls. I don't like it when I cannot answer a customers' question or assist them without having to send to another department.

1.0

Dec 6, 2021

Horrible

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The only thing good about this job is the pay and it’s still not even enough

Cons

Too much work for the pay, management doesn’t train your properly, too many system issues

5.0

Dec 6, 2021

Excellent place to work

Rewards specialist

Recommend

CEO approval

Business Outlook

Pros

The best job I have had work in grocery retail business for over 20 plus years, it a another dimension in providing great customer service. The work environment is terrific, and anything there is something you can not understand or grasp the knowledge co-worker, Team Leads and SBA's are right on it to assist you so that can understand and become better at it.

Cons

NO CONS WISH I HAD OF FOUND PERCEPTA SOONER

Percepta Response

4y

Thanks for the review! We're glad you've had such a positive experience with your coworkers and team leaders. Always happy to hear about teamwork - it's one of our core values. Cheers!

Viewing 565 - 567 of 977 Reviews

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Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Not too bad - I thought I wouldn't like it

Horrible

Excellent place to work

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