Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 75 reviews)); "Flexible schedules, PTO, Work from home" ((in 70 reviews)); "The benefits are great." ((in 49 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "percepta provides great training to help you be prepared for the job your hired for" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 16 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 13 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 12 reviews)); "No bonuses" ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

45% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

977 reviews

5.0

Nov 30, 2021

Awesome Culture

Senior manager

Recommend

CEO approval

Business Outlook

Pros

I've been here a year now, and the culture and integrity that Percepta has is phenomenal. We have a great leadership team at the top level, and they work passionately to provide an exceptional culture for employees and most of all, a great environment for all providing great customer service for our clients!

Cons

I have no issues with the company or leadership.

Percepta Response

4y

Thanks for the review, and we appreciate the callouts on culture/work environment, integrity, and leadership. We couldn't have said it better. We're always focused on delivering an exceptional employee experience because we know that helps drive an exceptional customer experience. Cheers!

4.0

Nov 30, 2021

Great Opportunity

Timekeeping specialist

Recommend

CEO approval

Business Outlook

Pros

Competitive Compensation and Benefits Professional Atmosphere Ability to work from home Growth Opportunities

Cons

Call Center environment with strong attention to adherence. Focus on numbers

Percepta Response

4y

Thanks for taking the time to write a review! Glad to hear you found the compensation and benefits to be competitive and you're enjoying the work-from-home arrangement and growth opportunities. Appreciate the feedback regarding striking a balance between numbers and losing people. We're always looking for ways to improve. Feel free to reach out to us directly at Percepta.hr@percepta.com with any suggestions. Thanks!

4.0

Nov 30, 2021

Great culture and working environment!

Talent acquisition specialist

Recommend

CEO approval

Business Outlook

Pros

Higher compensation compared to other competitors in the PH market. Great culture and working environment. Continuously growing and expanding.

Cons

Because of rapid growth and expansion, workload is expected to be heavier.

Percepta Response

4y

Thanks for the review! Appreciate the callouts on compensation and great culture/work environment. While workloads vary, we know we all get busy sometimes. We're always looking to improve. If you have any suggestions for ways we can streamline things, feel free to reach out to us directly at Percepta.hr@percepta.com. Thanks!

Viewing 586 - 588 of 977 Reviews

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