Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Percepta. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Percepta?

65% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 75 reviews)); "Flexible schedules, PTO, Work from home" ((in 70 reviews)); "The benefits are great." ((in 49 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "percepta provides great training to help you be prepared for the job your hired for" ((in 33 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 16 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 13 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 12 reviews)); "No bonuses" ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

65% would recommend to a friend

(977 total reviews)

Thomas Monaghan

45% approve of CEO

62% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Work/Life balance

3.5

Senior management

3.4

Compensation and benefits

3.4

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

977 reviews

5.0

Nov 29, 2021

Great Opportunity For Advancement!

Recall specialist

Recommend

CEO approval

Business Outlook

Pros

Everyone is nice and helpful. 6 weeks of training... awesome!!

Cons

there really are not any cons about the job, I just don't like my schedule.

Percepta Response

4y

Appreciate the review! Glad to hear everyone was so nice and helpful and that you found the training program to be so awesome. If you'd like to share more about the scheduling issue, feel free to reach out to us directly at Percepta.hr@percepta.com. Cheers!

5.0

Nov 29, 2021

Great Place to Develop

Director

Recommend

CEO approval

Business Outlook

Pros

Lot's of cool projects Really smart people

Cons

Very fast - need to be flexible and adaptable for sure

5.0

Nov 29, 2021

This is a great company to work for

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

I love my job! This company is very family oriented. There are advancement opportunities. There are lots of perks and fun. They care about their employees and everyone supports each other . They provide all of the resources and tools for anyone to succeed.

Cons

The training may seem overwhelming but once you learn, it makes sense, and you will be able to perform your duties.

Percepta Response

4y

Appreciate the review! Career growth and professional development are very important to us, so glad to hear that you've had plenty of opportunities. If you have any additional feedback on the training, feel free to reach out to us directly at Percepta.hr@percepta.com. Cheers!

Viewing 595 - 597 of 977 Reviews

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Jobs at Percepta

Concierge Customer Service Representative

Escalation Support Specialist (Automotive Customer Support)

Customer Service Representative

Instructional Designer

Senior Manager, Global Organizational Development

Percepta

Percepta reviews

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Reviews by job title

Great Opportunity For Advancement!

Great Place to Develop

This is a great company to work for

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