Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Work from home on company provided equipment is amazing!" ((in 70 reviews)); "The benefits are great." ((in 40 reviews)); "The people you work with are great and friendly" ((in 35 reviews)); "Great team and good to work" ((in 30 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Horrible Training and Onboarding Process" ((in 34 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 14 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 12 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(977 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 977 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

977 reviews

5.0

Sep 29, 2021

Good pay and great training/management

Tech service representative

Recommend

CEO approval

Business Outlook

Pros

Great leadership, great promotion opportunities, decent pay, the traning is amazing

Cons

Insurance isnt great and the equipment have issues while working at home

Percepta Response

4y

Thanks for the review! Glad to hear you're satisfied with the leadership, compensation, and especially opportunities for advancement. Internal mobility is very important to us. Let us know how we can assist with any equipment issues you may be having. You can reach out to us directly at percepta.hr@percepta.com. Thanks!

3.0

Sep 28, 2021

It’s an ok spot

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The pros was we were offered Overtime and $1.50 raise

Cons

Cons was the turn around. Everyone was quitting

Percepta Response

4y

Thanks for taking the time to write a review. Good to see that you were happy with the compensation. We know employee turnover can be frustrating. We have an excellent employee referral program if you know anyone looking for job opportunities. Head over to percepta.com/career to learn about current openings. Cheers!

5.0

Sep 26, 2021

Great co

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Great work culture and teamwork

Cons

Low salaries and low bonuses when applicable

Percepta Response

4y

Thanks for calling out the great work culture and teamwork! Culture of service and teamwork are part of the core values we adopt across our business. Regarding compensation, we are constantly conducting market research to ensure that our comp and benefits are competitive. We appreciate you taking the time to write a review!

Viewing 625 - 627 of 977 Reviews

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Customer Care Representative I Marketing

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Customer Care Representative

Customer Service Representative

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Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good pay and great training/management

It’s an ok spot

Great co

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Jobs at Percepta