Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 76 reviews)); "Being able to work from home is great." ((in 65 reviews)); "Good benefits and paid holidays" ((in 41 reviews)); "The people you work with are great and friendly" ((in 37 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 29 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 41 reviews)); "The training was horrible and we learned Nothing!" ((in 36 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 11 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

1.0

May 10, 2021

Best thing I ever did was leave

Social media manager

Recommend

CEO approval

Business Outlook

Pros

Co-workers are excellent, direct management is too, upper Percepta MGT is a joke. Ford Motor Co should just buy out Percepta from Teletech...

Cons

Awful upper management, tripled my pay in 4 yes once I left this sh1tshow

Percepta Response

5y

We are constantly striving to deliver an exceptional employee experience. It sounds like that might not have been your experience. We'd like to hear from you so we can make it right. Feel free to reach out to us directly at percepta.hr@percepta.com. Thanks!

5.0

May 10, 2021

Great place to work

Supervisor

Recommend

CEO approval

Business Outlook

Pros

The supervisors are great to work with

Cons

The building elevator is slow

Percepta Response

5y

Thanks for the review! We're glad to hear you've had such a positive experience with your supervisors. We've made note of the elevator. Let us know if you have any other suggestions for ways we can improve. Thanks!

5.0

May 7, 2021

Great place to work to grow your career!

Mobile app concierge

Recommend

CEO approval

Business Outlook

Pros

Great leadership team who supports you through your journey within the company.

Cons

Few schedule changes, your schedule will remain the same for 5-6 months.

Percepta Response

5y

Thanks for the review! We're glad to hear you've had such a positive experience with our leadership team. Let us know if you have any suggestions for ways we can improve the scheduling. You can email us at percepta.hr@percepta.com. Cheers!

Viewing 676 - 678 of 975 Reviews

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Jobs at Percepta

Customer Care Representative I Marketing

Electric Vehicle Customer Experience Specialist

Customer Care Representative

Customer Service Representative

Customer Care Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Best thing I ever did was leave

Great place to work

Great place to work to grow your career!

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Jobs at Percepta