Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 76 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Benefits are good and explained well during training" ((in 44 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 31 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "No bonuses" ((in 9 reviews)); "Pay could be better and more time off" ((in 7 reviews)); "Disorganization and poor communication" ((in 6 reviews)); "And there was a ton of favoritism and nepotism." ((in 6 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (975 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

2.0

Apr 28, 2021

Disorganized. Bad Computers

Concierge

Recommend

CEO approval

Business Outlook

Pros

Working from home is nice.

Cons

The AI appointed breaks Pay No Managerial Support Pay Unused vacation isn't paid out to the employee nor does it roll over Pay The job isn't what they tell you. 90% of it is billing issues you can't do anything about, or troubleshooting wifi. Rarely is it concierge. The systems used are poorly maintained frequently crash when they aren't lagging. Pay

Percepta Response

5y

Thanks for this feedback. We would appreciate the opportunity to address your concerns directly so that we can improve in the future. Feel free to email us at Percepta.hr@percepta.com. Thanks again!

4.0

Apr 28, 2021

Good

Roadside assistance agent

Recommend

CEO approval

Business Outlook

Pros

Good coworkers, good environment, work from home

Cons

not too much room to grow

Percepta Response

5y

Thanks for sharing your experience! Internal mobility has been a significant focus for us, so we are always looking to promote from within the organization. Be on the lookout for our 'Here We Grow' Facebook Live series, where we meet with members of the management team to discuss opportunities for advancement. Cheers!

3.0

Apr 28, 2021

Something Nice to Get By

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

*Decent pay for customer service *Great Benefits *Work from home *Self paced (no micro managing for top performers)

Cons

*Stressful work environment and fast paced *Disorganization and poor communication *Workplace bullying *They don't hire from within and when they do they have been know to not pay people their raises *Very unfair in honoring disabilities and excused absences

Percepta Response

5y

Thanks for your review! We value the feedback. We would appreciate the opportunity to address your concerns so that we can improve in the future. Please don't hesitate to reach out to us with any suggestions at Percepta.hr@percepta.com. Cheers!

Viewing 682 - 684 of 975 Reviews

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Customer Care Representative I Marketing

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Customer Care Representative

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Customer Care Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Disorganized. Bad Computers

Good

Something Nice to Get By

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Jobs at Percepta