Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Love being able to work from home and not have the stress of travelling through Houston traffic!" ((in 65 reviews)); "The people you work with are great and friendly" ((in 39 reviews)); "Benefits are good and explained well during training" ((in 37 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 28 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "supervisors are overworked." ((in 13 reviews)); "No bonuses" ((in 11 reviews)); "And there was a ton of favoritism and nepotism." ((in 9 reviews)); "Pay could be better and more time off" ((in 8 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (975 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

1.0

Dec 8, 2020

Place is Trash

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay was pretty decent not the best.

Cons

Supervisors don’t know what they are doing and don’t care about employees.

Percepta Response

5y

We're glad to hear you were happy with the compensation, but without a lot details, it's hard to respond to the negative experience you had with your supervisor. We certainly value your feedback and would like to discuss any issues you had offline to ensure they are being addressed. Feel free to email us at Percepta.hr@percepta.com. Thanks!

1.0

Nov 30, 2020

Horrible

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Honestly? I have none to say

Cons

Just do yourself a favor a don’t work here

Percepta Response

5y

It's difficult to provide a good response without any additional information. We would definitely appreciate the opportunity to address your concerns or any issues you may have had, so we can improve in the future. Please don't hesitate to reach out to us via email at Percepta.hr@percepta.com. Thanks!

1.0

Nov 17, 2020

Draining

Customer experience specialist

Recommend

CEO approval

Business Outlook

Pros

Pay is good enough but not for work, cool trainers and nice supervisor also helpful teamates

Cons

Horrible point system if late or miss a day, lack of communication between teams, supervisor and employees. Work overload, too many cases at once for new hires and just stressful and draining overall. Job is too much to handle and not worth it. So much information to take in , in short period of time

Percepta Response

5y

Thanks for taking the time to write a review! We’re glad to hear that you had a positive experience with your trainers and supervisor. We are always open to feedback on our policies and procedures. If you have any suggestions for how we can improve, please reach out to us at Percepta.hr@percepta.com

Viewing 727 - 729 of 975 Reviews

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Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Place is Trash

Horrible

Draining

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Jobs at Percepta