Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 74 reviews)); "Being able to work from home is great." ((in 67 reviews)); "Good benefits and paid holidays" ((in 40 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 35 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 42 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 13 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews)); "No bonuses" ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (975 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

4.0

Sep 10, 2020

Salary

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Strong teamwork and thoughtful consideration

Cons

Time off is difficult to get

Percepta Response

5y

We appreciate you, your hard work, and dedication to Percepta and our customers and clients - if you have any suggestions to help you out or improve your employee experience, don't hesitate to reach out to us at percetpa.hr@percepta.com -- Thank you!

3.0

Sep 5, 2020

Its okay

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

don't have to work weekends don't have to be on your feet all day good full time hours paid holidays

Cons

the pay is not enough the customers on the phone are mostly always in a bad mood break times are super short

Percepta Response

5y

We're always looking for ways to "up our game" in the employee experience space - to ensure you have an exceptional experience - we'd love to hear if you have any suggestions to help this! Send us a note at percepta.hr@percepta.com - thanks for your hard work every day, and for taking care of our customers and clients!

1.0

Sep 3, 2020

Inadequate training and management. Avoid if possible.

Instructional designer

Recommend

CEO approval

Business Outlook

Pros

Plenty of work. Nice employees.

Cons

Inadequate expectations, training, and ADA support within the company and none in the products the develop.

Percepta Response

5y

We have recently implemented Leadership training for all our managers and we are working to roll it out across the globe. If you have specific things that need to be addressed, drop us a line at percepta.hr@percepta.com thanks!

Viewing 745 - 747 of 975 Reviews

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Customer Service Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Salary

Its okay

Inadequate training and management. Avoid if possible.

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Jobs at Percepta