Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

67% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Instructional Designer (14) , Customer Service Manager (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 71 reviews)); "Flexible schedules, PTO, Work from home" ((in 66 reviews)); "Benefits are good and explained well during training" ((in 47 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 28 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 43 reviews)); "The training was horrible and we learned Nothing!" ((in 37 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 13 reviews)); "No bonuses" ((in 9 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

Percepta reviews

3.6

67% would recommend to a friend

(975 total reviews)

Thomas Monaghan

78% approve of CEO

63% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (975 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

975 reviews

3.0

Jan 30, 2020

Call Center atmosphere

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Low call volume helps for new call center employees

Cons

My department has limited upward mobility and low retention rate for new hires.

Percepta Response

6y

We're working on some great new employee engagement strategies for 2020, so stay tuned! If you have suggestions on ways to improve your experience as an employee or for other employees, drop us a line at percepta.hr@percepta.com - thanks!

1.0

Jan 27, 2020

Can’t comment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

None That I can think of

Cons

None that I’ve expected Of

Percepta Response

6y

Unfortunately, there isn't a lot to comment on here - if you have specific needs that aren't being met please reach out to us so we can help - percepta.hr@percepta.com - thanks!

2.0

Jan 14, 2020

Percepta CX Operations Supervisor

Customer experience operations supervisor

Recommend

CEO approval

Business Outlook

Pros

In the beginning, the opportunities were bountiful. There was a lot of excitement in the air and work to be done. An amazing Leadership Team was assembled.

Cons

At the end, I left disappointed and unfulfilled.

Percepta Response

6y

Sorry to hear you left disappointed and unfulfilled - we are working on a number of things right now in Houston to help improve the employee experience. If you have suggestions on ways we can do that, drop us a line at percepta.hr@percepta.com Thanks!

Viewing 781 - 783 of 975 Reviews

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Jobs at Percepta

Customer Care Representative I Marketing

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Customer Care Representative

Percepta

Percepta reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Call Center atmosphere

Can’t comment

Percepta CX Operations Supervisor

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Jobs at Percepta