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      Percepta

      Engaged Employer

      Percepta reviews

      3.6

      67% would recommend to a friend

      (975 total reviews)

      Thomas Monaghan

      78% approve of CEO

      63% positive business outlook

      Ratings by demographic groups

      Percepta has an employee rating of 3.6 out of 5 stars, based on 975 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      975 reviews
      3.0
      Sep 23, 2018

      FordPass Guide

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Way overpaid for what it was

      Cons

      No control at all over the product, but stuck supporting it....

      avatar
      Percepta Response
      7y
      Thank you for your positive review. We appreciate having had the opportunity to work with you!
      1.0
      Sep 21, 2018

      Customer Service Representative

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Asheville site mgmt, hr friendly and as helpful as possible. The problem isn't with the actual site but Percepta as a company.

      Cons

      No organization of business or concepts of job functions. Payroll not good at all. Shifts offered during the first week of training change drastically after that. Honestly they tell you what they need to get you in and after that it changes daily. Asheville site is new and there is a HUGE disconnect between the company and client expectations. In order to keep clients they will require employees to cross-train for a "at risk" client in order to keep the client contract. The offer is provided for bonuses and so forth. However it doesn't compensate the stress from having to learn a client's systems and expectations in a 1hr training session. Again this is no fault of the actual call center site but a HUGE fault on Percepta as a company.

      avatar
      Percepta Response
      7y
      Good Morning, I appreciate your comments. Over the last month we have worked very hard to offer training at the same shift time that our employees will be expected to work, in order to minimize schedule disruptions; our last three classes have trained afternoons and evenings and moved immediately upon graduation into the same schedule. I appreciate your continued employment with us!
      1.0
      Sep 11, 2018

      customer service rep.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      good hours good money they training

      Cons

      don't' care about your children don't care if you have serious appointments rude and only care about the company needs not yours.

      avatar
      Percepta Response
      7y
      Good Morning, thank you for your comment. While we are willing to work around scheduled obligations (and emergencies) related to child care, we unfortunately cannot modify or alter scheduled work shifts repeatedly with little or no advance notice; doing so places an unfair burden on the rest of our staff.
      Viewing 832 - 834 of 975 Reviews
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      ReviewsPercepta reviews

      Glassdoor has 1,040 Percepta reviews submitted anonymously by Percepta employees. Read employee reviews and ratings on Glassdoor to decide if Percepta is right for you.