Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 73 reviews)); "Work from home, one great supervisor" ((in 70 reviews)); "Benefits are good and explained well during training" ((in 44 reviews)); "The people you work with are great and friendly" ((in 34 reviews)); "Great team and good to work" ((in 26 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Horrible Training and Onboarding Process" ((in 37 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 14 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 12 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 11 reviews)); "Low salary" ((in 11 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

4.0

Feb 11, 2026

Average company to work for

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Average company to work for, flexible working office and home

Cons

High workload, can be stressful

Percepta Response

4mo

Thanks for sharing your thoughts! We’re glad to hear you’re enjoying the flexibility of working both in the office and from home. We know the work can be fast-paced at times, and we appreciate the effort and dedication you bring every day.

3.0

Feb 10, 2026

Underpaid

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great team, nice work colleague. Office also good until they decide to move miles away outside London without given real alternative or money compensation for allow travel.

Cons

Percepta management, HR, lack of knowledge of training a team and deal accordingly to a potential growth of the company

Percepta Response

4mo

Thank you for taking the time to share your experience. We appreciate the work you contributed during your time with us and are glad to hear you had a positive experience with your team and colleagues. Feedback like this is important as we continue to learn and grow.

1.0

Feb 7, 2026

Layoffs

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great culture of co-workers and General Manager

Cons

Be prepared to be part of large scale lay offs

Percepta Response

4mo

Thank you for sharing your experience. We appreciate the contributions you made during your time with us and the positive recognition of your teammates and local leadership. We understand that transitions can be difficult, and we’re always open to listening and providing support where possible. If you’d like to discuss your experience further, please reach out to percepta.hr@percepta.com.

Viewing 7 - 9 of 973 Reviews

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Jobs at Percepta

Dealership Warranty Advocate

Customer Service Representative

Concierge Customer Service Representative

Bilingual Spanish Customer Service Representative

Bilingual French Customer Service Representative

Percepta

Percepta reviews

Ratings by category

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Reviews by job title

Average company to work for

Underpaid

Layoffs

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