Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 65 reviews)); "Work from home set up is great!" ((in 63 reviews)); "Benefits are good and explained well during training" ((in 49 reviews)); "The people you work with are great and friendly" ((in 36 reviews)); "Great team and good to work" ((in 32 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 42 reviews)); "The training was horrible and we learned Nothing!" ((in 35 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 15 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "No bonuses" ((in 8 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

What are the top reviewed Percepta locations?

Melbourne , Houston , Dearborn , Asheville , Allen Park , Mahwah , Palm Bay , Detroit , San Antonio , Rockleigh , Tempe , Denver , Atlanta , Jersey City , Chantilly , Houston , Ann Arbor , Flint , Lansing , Okemos , Mexico , Hendersonville , Mars Hill , Dallas , Houston , Cordova , Cincinnati , Irvine , Concord , Ormond Beach

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Percepta

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

4.0

Sep 18, 2015

Senior Business Analyst

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

- Easy hiring practices, therefore a good place to fill any gaps. - Its an easy job especially if you are a talker.

Cons

- Management makes the job unnecessarily stressful. - the job is so easy a person could forget their goals - pay is not competitive

1.0

Aug 25, 2015

Quality Analyst

Quality analyst

Recommend

CEO approval

Business Outlook

Pros

Potlucks...lots of potlucks. otherwise nothing is good about this company

Cons

Horrible management and incentive structure. Pay is horrible, and additional duties are expected of you outside your job description without any incentive.

3.0

Jul 6, 2015

Learning Development Performance

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Team oriented environment Flexible Hours and schedule No weekend work At Home work available Awesome discounts on cars

Cons

Low pay and national benefits are expensive Behind on technology Parent companies Not willing to spend some money on its employees, on new technologies or on hiring new people for support Very lean

Viewing 925 - 927 of 973 Reviews

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Jobs at Percepta

Customer Service Representative

Concierge Customer Service Representative

Bilingual Spanish Customer Service Representative

Bilingual French Customer Service Representative

Customer Care Representative I Marketing