Does Percepta pay their employees well?

According to anonymously submitted Glassdoor reviews, Percepta employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Percepta. This rating has been stable over the past 12 months.

How satisfied are employees working at Percepta?

68% of Percepta employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Percepta 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Percepta?

Customer Service Representative (102) , Customer Experience Specialist (59) , Case Manager (30) , Customer Service Representative (CSR) (24) , Zone Manager (21) , Customer Service Manager (13) , Instructional Designer (13) , Business Analyst (11) , Customer Service (11) , Customer Service Specialist (11) , Manager (11) , Operations Supervisor (11) , FordPass Guide (9) , Business Operations Manager (8) , Concierge (8)

What are the pros of working at Percepta according to real employee reviews?

"Good pay and attentive to training" ((in 69 reviews)); "Being able to work from home is great." ((in 64 reviews)); "Benefits are good and explained well during training" ((in 47 reviews)); "The kb team at percepta is a great group of people that always help each other." ((in 38 reviews)); "The people you work with are great and friendly" ((in 35 reviews))

What are the cons of working at Percepta according to real employee reviews?

"Poor management mainly" ((in 44 reviews)); "Awful upper management, tripled my pay in 4 yes once I left this sh1tshow" ((in 16 reviews)); "A very unstable and absent leadership, HR that nobody trusts and fires people that do a good job at will just because HR doesn't like them." ((in 12 reviews)); "Many supervisors have not had proper leadership education, so poor leadership can ensue." ((in 11 reviews)); "Supervisors don’t know what they are doing and don’t care about employees." ((in 10 reviews))

What are employees saying about Percepta layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Percepta layoffs and their outlook for job security at Percepta in 2026.

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Percepta

Percepta reviews

3.6

68% would recommend to a friend

(973 total reviews)

Thomas Monaghan

78% approve of CEO

64% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.6

Senior management

3.5

Compensation and benefits

3.5

Career opportunities

Percepta has an employee rating of 3.6 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Percepta employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

973 reviews

5.0

Jan 6, 2015

Worked here for less than a year but love the atmosphere and management shows appreciation for it's employees

Zone manager

Recommend

CEO approval

Business Outlook

Pros

Great management team that motivates and appreciates their employees

Cons

Repetition in work can be boring

2.0

Dec 14, 2014

no advancement opportunities

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The positive would be your employed

Cons

Its a great inbetween job but my best advice would be to keep looking

1.0

Dec 9, 2014

Worst job ever!!!

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Local, colleagues were lovely, salary average, seat was quite comfortable

Cons

Pressure, your expected manage an unrealistic amount of cases, you have to press a button to go to the toilet, the attrition is extremely high, they then expect you to take even more work on, then if you make a mistake (because you cut corners to achieve the ridiculous targets) they discipline you massively, the management are lazy and expect to much of the lowly advisors, everyone does anything to try and get if the phones, you are abused daily by the customers, sworn at and spoken to like rubbish by the Dealers. The managers expect everything and give nothing. They pretend like it's one big happy family when all the advisors hate it and long to get out the hell hole.

Viewing 940 - 942 of 973 Reviews

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Jobs at Percepta

Dealership Warranty Advocate

Customer Service Representative

Bilingual Spanish Customer Service Representative

Concierge Customer Service Representative

Bilingual French Customer Service Representative