Pros
This company has a lot to offer in terms of benefits. Health insurance is amazing, ESOP and 401k matching are nearly unbeatable. Fair-ish salary. Great bonuses. If you're at the right branch, management cares about you personally and will sometimes go out of their way to help you with personal situations. Coworkers are great, the team feels like family.
Cons
Some terrible, awful people are put into middle management, and upper management gets so desperate to end the turnover that they turn a blind eye to bad and sometimes illegal behavior, including spreading employees' medical information, forcing us to sign policies that let them fire us for being sick, micromanaging to the point of an employee not being able to get any work done, writing people up for taking a tone in an email, and generally insecure behavior that makes you fear for your job because your boss is scared of being replaced. If you experience an ethics violation (and you will), good luck getting anyone to do anything about it. It will go STRAIGHT to your manager, and despite what they tell you, there is no confidentiality. As a woman - men will call you sweetheart, not listen to you, condescend, all the while you basically have to fix the men's mistakes and hold their hands with everything. You are told in your reviews that administration is one of the most crucial positions, but the pay rate 'just hasn't caught up with it yet'. The corporate administrative training manager quit nearly a year ago, and the training department still hasn't picked up the pieces; there is no formal training program and the trainers are often unhelpful when you call. Meetings are held periodically to improve branch performance, and nothing is ever followed through. Too many people are let go for not producing results without ever being given an action plan, and after management has actually told them their job was secure/they were doing a good job. This is also a symptom of the fact that the training is sub-par.