PetSmart reviews

3.1

36% would recommend to a friend

(2,408 total reviews)
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Ken Hicks

23% approve of CEO

28% positive business outlook

Reviews by job title

2K reviews

Reviews about "Compensation"

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4.0
Sep 25, 2023
Recommend
CEO approval
Business Outlook

Pros

Good benefits and job security, supportive environment for LGBTQ+ employees, great dog training class curriculum, generally supportive store level management and positive work environment

Cons

Low pay, unreliable and counterproductive regional to corporate management, don’t expect help or even shipment of basic supplies from anyone above the store level, very poor employee training/onboarding, very outdated technology. Dog trainer records are all on paper and still use triplicate forms. Computer software for the PetsHotel is running on Windows 2000. Registers are ancient and buggy.

5.0
Sep 22, 2023
Recommend
CEO approval
Business Outlook

Pros

- opportunities for advancement - Great management across the board that really cares about their employees - Positive work environment - You get to see/work with animals all day long

Cons

Starting pay isn’t the greatest - and there are a lot of different policies/ sometimes a little over the top safety rules to follow - but that really is expected when working for a large corporation that needs to cover all of its bases to protect itself & ultimately it is best to be super careful with animals.

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PetSmart Response
2y
Hi! Thanks for taking the time to leave a review about your time at PetSmart. We're happy to hear you had some great leaders and enjoyed working with us.
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