PetSmart reviews

3.1

37% would recommend to a friend

(10,822 total reviews)
avatar

Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,822 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
Jun 25, 2025
Recommend
CEO approval
Business Outlook

Pros

Good place to start if you have never worked with animals

Cons

I have experience grooming and the salon is run poorly especially since the corporate structure change. I was made promises about hours and moving up to groomer since I have experience, and now I'm being treated like just a lowly bather.

3.0
Jun 24, 2025

Greta learning

Recommend
CEO approval
Business Outlook

Pros

Flexible great environment keen in safety

Cons

Chaos, hard to fire people due to coach to correct

Viewing 442 - 444 of 10,822 Reviews

Glassdoor has 11,088 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.