PetSmart reviews

3.1

37% would recommend to a friend

(2,408 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

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2K reviews

Reviews about "Compensation"

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2.0
Jan 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Good discount and decent pay. For retail, it's pretty good. I loved it until about a year and a half ago when an investment firm bought in and started turning it into every other corporate retail.

Cons

The restructure means they just want bodies with open availability. I was working full time as a manager and because I don't have open availability I was demoted and lost full time. And we just had someone else have to step down for the same reason, single parent. Both of us have management experience... literally availability keeps us from even having enough managers to fill all the positions. I would have probably grown with the company but since they don't value me, it's not a company where I have any desire to dedicate myself to. I could be the poster child for the new values, but now they seem like empty words because I do not feel valued, appreciated, part of the PetSmart community. I scoff when the values are mentioned because unless you have open availability, nothing matters.

5.0
Jan 19, 2026

Good place to work

Recommend
CEO approval
Business Outlook

Pros

Great benefits, PTO benefits as well, and weekly pay

Cons

Multi tasking is a must and time management is crucial. Every month starts with different project that have to meet deadlines.

3.0
Jan 18, 2026

Fine for getting started

Recommend
CEO approval
Business Outlook

Pros

Benefits Paid training Pay structure

Cons

Management Corporate Rules Customers Hours

Viewing 43 - 45 of 2,408 Reviews

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