PetSmart reviews

3.1

37% would recommend to a friend

(10,823 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,823 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Jun 2, 2025

Overworked and Underpaid

Recommend
CEO approval
Business Outlook

Pros

relationships with coworkers, paid training, free starting equipment

Cons

management always pushing sales/number of dogs in a given day while expecting you to double as a receptionist, outdated guidelines and policies that make the job more exasperating than it already is, no support for aggressive dogs - we’re pushed to continue and finish the service

3.0
Jun 2, 2025

Emotional fatigue

Recommend
CEO approval
Business Outlook

Pros

Working with animals is great. Always something to do. Decent discount.

Cons

Workload is high. Training isn't great, so be prepared to do your own research. It can be very emotionally taxing because animals are involved.

Viewing 481 - 483 of 10,823 Reviews

Glassdoor has 11,089 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.