PetSmart reviews

3.1

37% would recommend to a friend

(10,825 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,825 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
May 14, 2025

Not Great

Recommend
CEO approval
Business Outlook

Pros

PetSmart can give you basic training to be a dog groomer

Cons

It all comes down to numbers - PetSmart ultimately wants you to make them money and they don't care about you as a person. So they want you doing 6 dogs a day minimum in an 8 hour shift, regardless of size or difficulty. My manager deletes blocks we add to allow more time, like for a Newfoundland.

3.0
May 13, 2025
Recommend
CEO approval
Business Outlook

Pros

You get to work and care for fish, small pets, and reptiles. It's very rewarding.

Cons

If you're a hard worker, they will keep putting more and more on you. The ones that don't work hard don't have to. Very micromanaged. No recognition for hard work.

1.0
May 12, 2025
Recommend
CEO approval
Business Outlook

Pros

You get to work with animals

Cons

Management are liars who will throw you under a bus if they don't like your personality, or if you're different in any way. Very prejudice and bigoted. Huge hypocrites as well. If you don't insert yourself into their high school cliques, then you're quickly put in the back burner, regardless of how long you'd been with the company.

Viewing 517 - 519 of 10,825 Reviews

Glassdoor has 11,091 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.