PetSmart reviews

3.1

37% would recommend to a friend

(10,806 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,806 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
1.0
Mar 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Your trained if they like you your promised to go to grooming academy which is a plus if they like you

Cons

Toxic work culture, favoritism, poor communication, lack of support

avatar
PetSmart Response
3mo
We appreciate you taking the time to leave a thoughtful review with us. Please know our team is available via the CareSmart line at 1-800-738-4693 if you want to reach out and share a few more details so that we can help.
5.0
Mar 15, 2026

Great company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I love working here. Great coworkers

Cons

None that I can think of

avatar
PetSmart Response
3mo
We're really happy to hear from you! Thank you for taking the time to share with us.
3.0
Mar 13, 2026

Poor training and management

Recommend
CEO approval
Business Outlook

Pros

You don't need to be good at your job to keep it

Cons

pay and hours are low, and management doesn't train associates very well

avatar
PetSmart Response
3mo
We appreciate you taking the time to review. Please know that our team is available via the CareSmart line at 1-800-738-4693 if you want to speak with us further anomyously to share more details.
Viewing 100 - 102 of 10,806 Reviews

Glassdoor has 11,070 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.