Is PetSmart a good company to work for?

PetSmart has an overall rating of 3.1 out of 5, based on over 11,090 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 37% of employees would recommend working at PetSmart to a friend and 29% have a positive outlook for the business. The best reviews about PetSmart have been left by employees working as Intern , Groomer Apprentice and ALK .

Does PetSmart pay their employees well?

According to anonymously submitted Glassdoor reviews, PetSmart employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at PetSmart. This rating has been stable over the past 12 months.

How satisfied are employees working at PetSmart?

37% of PetSmart employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PetSmart 2.8 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at PetSmart?

Pet Care Associate (648) , Cashier (625) , Pet Care Specialist (398) , Dog Groomer (370) , Sales Associate (334) , Sales Associate/Cashier (328) , Dog Bather (272) , Pet Stylist (257) , Associate (216) , Store Manager (173) , Petcare Associate (167) , Customer Engagement Leader (139) , Store Leader (136) , Professional Bather (120) , Dog Trainer (112)

What are the pros of working at PetSmart according to real employee reviews?

"Great coworkers and fun working with animals" ((in 536 reviews)); "the people i work with everyday are great and that’s what it’s all about" ((in 450 reviews)); "Good benefits and 401k." ((in 388 reviews)); "Good work environment and people" ((in 151 reviews)); "Flexible Schedule and Fun environment" ((in 149 reviews))

What are the cons of working at PetSmart according to real employee reviews?

"Poor management and a heavy push on sales over wether or not the pet actually needed extra packages" ((in 958 reviews)); "Low pay and it seems like everyone at district and above are following very old business models." ((in 734 reviews)); "Some of the managers don't exactly start out warm and friendly to new employees." ((in 448 reviews)); "long hours and birds 3this is some stuf" ((in 243 reviews)); "No training and a third of what payroll was before corp... with double the sales... do the math." ((in 208 reviews))

What are employees saying about PetSmart layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PetSmart layoffs and their outlook for job security at PetSmart in 2026.

What are the top reviewed PetSmart locations?

Phoenix , Houston , Chicago , New York , Atlanta , Los Angeles , Austin , Charlotte , Dallas , San Diego , San Antonio , Las Vegas , Orlando , Tampa , Fort Worth , Denver , Miami , Tucson , Jacksonville , Columbus , Scottsdale , Raleigh , Cincinnati , Pittsburgh , Newnan , Virginia Beach , Memphis , Philadelphia , Saint Louis , Indianapolis

PetSmart reviews

3.1

37% would recommend to a friend

(10,824 total reviews)

Ken Hicks

23% approve of CEO

29% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

2.9

Compensation and benefits

2.8

Work/Life balance

2.8

Career opportunities

2.6

Senior management

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,824 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

11K reviews

3.0

Apr 10, 2013

Good money hard on life

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits, bonuses, gifts, top management

Cons

Too long of hours to compensation

5.0

Apr 9, 2013

Fun and upbeat environment - great for part-time worker!

Cashier

Recommend

CEO approval

Business Outlook

Pros

Flexible with my college schedule and primary job. Happy employees, great culture and company values.

Cons

Too many short-term employees, so management doesn't really take an interest in developing you.

5.0

Apr 8, 2013

Great college job!

Bather

Recommend

CEO approval

Business Outlook

Pros

Training is unsurpassed! It is very thorough, specific and useful. I've learned a lot about myself, being a better employee, and my current profession while working here. Bathers who show potential have the option to become groomers. PetSmart pays to put you through a grooming academy in exchange for signing a two year contract. Excellent opportunity! My current store manager is phenomenal. He has an open-door policy and is very down-to-earth and understanding, but he knows how to gets things done and is helpful. My salon manager has been exceptionally helpful with helping me arrange my schedule so that it fits with my college schedule. Customer service procedures and policies are very natural and comfortable. With new management, environment is welcoming and friendly. Very personal and close-knit group.

Cons

Some policies are tedious. Customer surveys are a major focus. One wrong survey is a big deal. Tensions run high sometimes and atmosphere can be excessively competitive due to the commision based pay for the groomers. Bathers sometimes get taken advantage of by ambitious groomers. Managers are given lots of freedoms. With a good manager this causes no problems. However, I've had experiences here with managers who should have been legitimately fired but were able to get by under the radar.

Viewing 10342 - 10344 of 10,824 Reviews

Jobs at PetSmart

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PetSmart

PetSmart reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good money hard on life

Fun and upbeat environment - great for part-time worker!

Great college job!

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