PetSmart reviews

3.1

37% would recommend to a friend

(10,822 total reviews)
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Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,822 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
5.0
Feb 6, 2013

Awesome

Recommend
CEO approval
Business Outlook

Pros

Really good people to work with. They are very serious about providing excellent customer service. I would work here again in a heartbeat!

Cons

I didn't find any cons about working here. It was my first job and I got paid a decent amount for a part-time employee

2.0
Feb 6, 2013
Recommend
CEO approval
Business Outlook

Pros

Employees genuinely care about pets. Good work life balance. The office is empty after 5pm.

Cons

Poor leadership at the Director and Vice President levels. Very few growth opportunities below the Vice President level. Senior leadership places very little value on education.

5.0
Feb 6, 2013

petcare manager

Recommend
CEO approval
Business Outlook

Pros

Good company culture, good company ethics, and I get to work with pets.

Cons

dealing with the general public but then again that is all retail lol

Viewing 10384 - 10386 of 10,822 Reviews

Glassdoor has 11,088 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.