PetSmart reviews

3.1

37% would recommend to a friend

(10,822 total reviews)
avatar

Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,822 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Feb 18, 2022

PetSmart Groomer

Recommend
CEO approval
Business Outlook

Pros

If you have a good salon team, good management things can get easier.

Cons

All the customer service problems. Management may focus solely on their bonus and not care about dogs and/or employees' health and well-being.

1.0
Feb 15, 2022

Long time employee

Recommend
CEO approval
Business Outlook

Pros

Cute animals and sometimes nice customers.

Cons

Management does not care about their staff at all, all they care about are their bonuses.

1.0
Feb 11, 2022

Dont

Recommend
CEO approval
Business Outlook

Pros

first digs on new items. discounts

Cons

Bad breeders for animals. The worst customers

Viewing 10402 - 10404 of 10,822 Reviews

Glassdoor has 11,088 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.