PetSmart reviews

3.1

37% would recommend to a friend

(10,818 total reviews)
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Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,818 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
Oct 9, 2012

Excellent first job for me.

Recommend
CEO approval
Business Outlook

Pros

I've no clue what the deal is with all the negative reviews, but I suppose it varies from store to store. - Great customers and pets that come in - Decent wages for first time job - Clean environment - No issue managing work and school with the hours given - Easy to earn bonuses

Cons

- Not as many hours as I would like (Though I think that was mostly because of my school schedule) - A little difficult to move up into higher management, but that might be because the store is so new? (This one, I mean)

4.0
Oct 8, 2012
Recommend
CEO approval
Business Outlook

Pros

Getting to interact with animals, having repeat customers that you really get to know.

Cons

Micro-management, employees are never praised, only ever chastised. This creates a very stressful work environment and everyone is constantly worried about getting written up for one thing or another.

5.0
Oct 7, 2012
Recommend
CEO approval
Business Outlook

Pros

Great culture, a lot of support from management, clear mission/vision, steady long-term growth initiatives

Cons

The pay is decent, but could be more competitive for such a successful company.

Viewing 10441 - 10443 of 10,818 Reviews

Glassdoor has 11,084 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.