PetSmart reviews

3.1

37% would recommend to a friend

(10,818 total reviews)
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Ken Hicks

24% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,818 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
Aug 24, 2021

Easy fun job

Recommend
CEO approval
Business Outlook

Pros

If you love animals and taking the time to talk to customers and educates them about proper care this job can be fun. Making sure our animals got proper care was the best part of working for Petsmart.

Cons

Management was awful Shifts are 8.5 hours and the floors kill your feet. If you have people not interested in animals working there they don’t do everything to advocate for them. Customers are wildly uneducated and you absolutely need to take the time to educate them or tell them no.

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PetSmart Response
4y
Thank you for your feedback, we appreciate you taking the time to review. Please know that you can connect with us via the CareSmart line at 1-800-738-4693 to speak further on anything mentioned above so that we can help.
5.0
Aug 23, 2021

Eh

Recommend
CEO approval
Business Outlook

Pros

Nice people Cute animals Cool friends

Cons

Bad hours High turnover Sometimes management doesn't care.

5.0
Aug 21, 2021

Good place!

Recommend
CEO approval
Business Outlook

Pros

Nice enviorenment to work, friendly

Cons

not a lot of employees

Viewing 10447 - 10449 of 10,818 Reviews

Glassdoor has 11,084 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.