PetSmart reviews

3.1

37% would recommend to a friend

(10,817 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,817 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Mar 18, 2021
Recommend
CEO approval
Business Outlook

Pros

coworkers are good to work with

Cons

Shift work can be hard to do

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PetSmart Response
5y
Hi! Thanks for taking the time to review. We're so happy to hear you enjoyed your team and your life at PetSmart. Please know, you can always connect with us via the CareSmart line at 1-800-738-4693 to chat about anything additional. Thank you!
3.0
Mar 17, 2021
Recommend
CEO approval
Business Outlook

Pros

Decent team, flexible hours, cute dogs and cats

Cons

Mostly poor management, rude customers

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PetSmart Response
5y
Thank you for the past few years of bettering the lives of pets! We appreciate all of your hard work but would love to connect with you via CareSmart line at 1-800-738-4693 to discuss further so we can help. Thanks for taking the time!
5.0
Mar 16, 2021

Petsmart employee

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great place to work, flexible hours, lots to learn

Cons

Low wage , slow advancement long hours physically demanding

Viewing 10489 - 10491 of 10,817 Reviews

Glassdoor has 11,082 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.