PetSmart reviews

3.1

37% would recommend to a friend

(10,816 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,816 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
2.0
Oct 20, 2020
Recommend
CEO approval
Business Outlook

Pros

Working with animals Pays above minimum for entry positions Good way to get animal experience to break into that industry

Cons

Upper management puts a lot of responsibility and pressure on lower management Some deadlines for projects are unrealistic Animals in small animal department are not properly cared for

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PetSmart Response
5y
Thanks for taking the time to leave a review. We appreciate you bringing your experience to our attention and would like to speak with you more. Please feel free to reach out to the CareSmart line at 1-800-738-4693. Thank you!
4.0
Oct 13, 2020
Recommend
CEO approval
Business Outlook

Pros

Doesn't interfere with other jobs you may have as the end of the shift time is 9 am (unless you have school) Don't have to worry about customers Can wear whatever you want Easy job

Cons

Heavy lifting (ex. Cat litter, dog food) Early mornings

4.0
Oct 12, 2020

Cashier Position

Recommend
CEO approval
Business Outlook

Pros

Flexible hours for students, good management

Cons

company doesn't invest in repairs, brunt of tasks falls on associates

avatar
PetSmart Response
5y
Hey there, thanks for the review! We appreciate you taking the time to share with us. Please feel free to reach out to the CareSmart line at 1-800-738-4693 if you want to speak with us further. Thanks again!
Viewing 10522 - 10524 of 10,816 Reviews

Glassdoor has 11,081 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.