PetSmart reviews

3.1

37% would recommend to a friend

(10,816 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,816 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
5.0
Sep 19, 2020
Recommend
CEO approval
Business Outlook

Pros

Great management, Great coworkers, Very flexible

Cons

No cons honestly. Some issues with coworkers, but management was good about dealing with them

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PetSmart Response
5y
Thanks for the review! We think our culture is incredibly unique at PetSmart, and are so happy that it's been your experience, as well. Thank you for all you did while at PetSmart to help keep pets happy and healthy!
3.0
Sep 17, 2020

it was okay

Recommend
CEO approval
Business Outlook

Pros

good co-workers, fun, get to pet cats

Cons

management sucked, pay bad, long shifts, need more cats

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PetSmart Response
5y
Thank you for the review! We always appreciate hearing feedback from our associates and appreciate you taking the time. Please know, you can also share your thoughts via the CareSmart line at 1-800-738-4693. Thanks, again!
3.0
Sep 14, 2020

petsmart

Recommend
CEO approval
Business Outlook

Pros

energetic atmosphere, room for advancement

Cons

Unrealistic expectations, head office is out of touch with daily workings of ground level business

Viewing 10528 - 10530 of 10,816 Reviews

Glassdoor has 11,081 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.