PetSmart reviews

3.1

37% would recommend to a friend

(10,814 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,814 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Aug 8, 2020
Recommend
CEO approval
Business Outlook

Pros

Get to spend time with animals Decent employee discount Safe and inclusive, great coworkers

Cons

Unrealistic time limits set for tasks by corporate Petcare gets paid same as associates despite working harder Stores are understaffed

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PetSmart Response
5y
We always appreciate hearing feedback from our associates and are happy that you took you the time. Please know, you can also share your thoughts via the CareSmart line at 1-800-738-4693. Thank you for the review and for your commitment to helping pets enjoy happy and healthy lives.
5.0
Aug 5, 2020
Recommend
CEO approval
Business Outlook

Pros

Lots of dog food And walkied

Cons

Not enough treats On an hourly basis

1.0
Jul 21, 2020
Recommend
CEO approval
Business Outlook

Pros

Cute animals, but that's literally it.

Cons

Abusive management, power hungry coworkers who are willing to stab anyone in the back at any time. I was with the company for a very, very long time in just about every position in the store and there wasn't a single role that I filled where I felt I was being treated fairly or kindly by management. Their "company culture" is really a bunch of teenagers creating high school drama and a bunch of managers who feed off of it. Absolutely no work/life balance, this company basically owns your soul the whole time you work for them.

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PetSmart Response
5y
We're sorry that this was your experience and appreciate you for bringing it to our attention. We'd like to understand more. Please contact the CareSmart line at 1-800-738-4693. Thank you, again.
Viewing 10537 - 10539 of 10,814 Reviews

Glassdoor has 11,079 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.