PetSmart reviews

3.1

37% would recommend to a friend

(10,814 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,814 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Jan 30, 2020
Recommend
CEO approval
Business Outlook

Pros

High paying, fun environment with pets and great staff.

Cons

Depending on your immediate manager and level in the workplace it can be a generally fun job, but there is more pressure surrounding health and safety as well as an astronomical amount of work. If you get behind, it's difficult to catch up. Training is a bit of a joke unfortunately, you always get called away and it's entirely electronic. Huge gaps and learning is difficult when roles and positions change a lot

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PetSmart Response
6y
Thank you for sharing your experience. We'd like to discuss more so we can understand better if you wouldn't mind contacting the CareSmart line at 1-800-738-4693. We are fully committed to our pets and people across the organization and greatly value everyone's contribution. Thank you for bringing this to our attention.
4.0
Jan 28, 2020
Recommend
CEO approval
Business Outlook

Pros

Good company culture and colleagues

Cons

No chance of pay raise

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PetSmart Response
6y
Thanks for the review! We think our culture is incredibly unique at PetSmart, and I'm so happy that it was your experience as well. Thank you for all you did to help make pets happy and healthy!
1.0
Jan 18, 2020

Not worth it

Recommend
CEO approval
Business Outlook

Pros

Work with dogs and other cute animals

Cons

Corporate doesn't care and the employees hate to have an outsider come in to manage

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PetSmart Response
6y
I'm sorry to hear this was your experience. We'd like to understand more. Please contact the CareSmart line at 1-800-738-4693. Thank you.
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Glassdoor has 11,079 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.