Is PetSmart a good company to work for?

PetSmart has an overall rating of 3.1 out of 5, based on over 11,079 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 37% of employees would recommend working at PetSmart to a friend and 29% have a positive outlook for the business. The best reviews about PetSmart have been left by employees working as Intern , Groomer Apprentice and ALK .

Does PetSmart pay their employees well?

According to anonymously submitted Glassdoor reviews, PetSmart employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at PetSmart. This rating has been stable over the past 12 months.

How satisfied are employees working at PetSmart?

37% of PetSmart employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated PetSmart 2.8 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at PetSmart?

Pet Care Associate (646) , Cashier (625) , Pet Care Specialist (398) , Dog Groomer (370) , Sales Associate (334) , Sales Associate/Cashier (328) , Dog Bather (271) , Pet Stylist (257) , Associate (216) , Store Manager (172) , Petcare Associate (167) , Customer Engagement Leader (139) , Store Leader (136) , Professional Bather (119) , Dog Trainer (112)

What are the pros of working at PetSmart according to real employee reviews?

"Great coworkers and super helpful" ((in 532 reviews)); "the people i work with everyday are great and that’s what it’s all about" ((in 453 reviews)); "Good benefits and 401k." ((in 384 reviews)); "Hours are Flexible for those who are able to communicate with management in a timely fashion." ((in 256 reviews)); "Good work environment and people" ((in 156 reviews))

What are the cons of working at PetSmart according to real employee reviews?

"Poor management and a heavy push on sales over wether or not the pet actually needed extra packages" ((in 971 reviews)); "Low pay and it seems like everyone at district and above are following very old business models." ((in 762 reviews)); "Some of the managers don't exactly start out warm and friendly to new employees." ((in 449 reviews)); "No training for the associates and built off of such efficiency you cannot train or even spend time developing them." ((in 208 reviews)); "Management wasn’t the best lots of blatant favoritism" ((in 99 reviews))

What are employees saying about PetSmart layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about PetSmart layoffs and their outlook for job security at PetSmart in 2026.

What are the top reviewed PetSmart locations?

Phoenix , Houston , Chicago , New York , Atlanta , Los Angeles , Austin , Charlotte , Dallas , San Diego , San Antonio , Las Vegas , Orlando , Tampa , Fort Worth , Denver , Miami , Tucson , Jacksonville , Columbus , Scottsdale , Raleigh , Cincinnati , Pittsburgh , Newnan , Virginia Beach , Memphis , Philadelphia , Saint Louis , Indianapolis

PetSmart reviews

3.1

37% would recommend to a friend

(10,814 total reviews)

Ken Hicks

23% approve of CEO

29% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (10,814 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,814 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews

3.0

Nov 19, 2019

Meh

Front end cashier

Recommend

CEO approval

Business Outlook

Pros

The staff are all lovely as are the dogs.

Cons

Managers do not listen to availability and the hours you want. Brutal long shifts or pathetically short. Minimum wage. Little to no training. The benefits suck but the managers scheduling you on off days or flat out saying “your availability does not matter for the holiday season, if we shift you, you come in.” I’m part time. I’m not working full time for these clowns

PetSmart Response

6y

Thanks for taking the time to share your experience with us. While we're glad you enjoy your colleagues, pets, and pet parents, we'd like to connect with you via the CareSmart line at 1-800-738-4693 to understand more. Thank you again for reviewing and for all you each day for your fellow associates, pets and pet parents!

4.0

Nov 12, 2019

Marketing executive

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

My manager was so nice to work with

Cons

the working environment is the reason i left.

PetSmart Response

6y

Thanks for taking the time to review, we appreciate you sharing your experience. We would like to learn more if you wouldn't mind contacting the CareSmart line at 1-800-738-4693. Thanks again!

3.0

Nov 6, 2019

Why do you want to work at Petsmart

Customer service manager

Recommend

CEO approval

Business Outlook

Pros

Great way to work with animals. Has full benefits for management team. A lot to learn about how to take care of an array of different animals.

Cons

No team building, no get togethers, or incentives. Expect you to always work a little extra without pay. Goals are unachievable yet they say you will get quarterly bonuses.

PetSmart Response

6y

I'm sorry to hear you aren't enjoying your time at PetSmart. Definitely speak with your management team or the CareSmart line at 1-800-738-4693, as both can help. We value the contributions of all our associates in helping to make pets' lives happy and healthy and would like to learn more about your experience. Thank you for taking the time.

Viewing 10564 - 10566 of 10,814 Reviews

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