PetSmart reviews

3.1

37% would recommend to a friend

(10,811 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,811 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
Nov 9, 2011
Recommend
CEO approval
Business Outlook

Pros

Great benefits and people who really love animals. The customers are generally happy, and not rude or very demanding. Having a good salon manager is key, if you're a groomer.

Cons

Constant pressure to sell additional packages and services to customers. In the salon we were not allowed to sit down or rest - we often skipped lunch.

2.0
Nov 8, 2011
Recommend
CEO approval
Business Outlook

Pros

-You get to meet new dogs everyday (good and bad) -Ok benefits

Cons

-You make about minimum wage as a bather. The same as a cashier. Except you have to clean up after groomers and dogs, clean windows and mirrors, get bitten, get scratched, get pottyed on, answer phones, help out in the store when it's not busy, and get yelled at for not doing it fast enough. -They don't care about your life. You work wen they want you to and you leave when they want you to, regardless if you have a ride home or not. -If it isn't busy, they make bathers leave, even though they are paid by the hour. And they make groomers stay, even though they're not getting paid for it. -Because of new rules, bathers have to do all walk in nail trims and baths, leaving groomers with no dogs and bathers getting overbooked. -Bathers have to share a table and "cannot get overbooked" On the weekends they have to finish 10-20 dogs per day all within 3 hours of their arrival -There are RIDICULOUS "safety" rules, thought up by someone who has obviously never groomed a dog in their life. -They will dangle "grooming school" over your head like a carrot, making you work harder, and then snatching it away whenever they feel like it. Oh and their grooming academy is A JOKE. -They make you sign a No-compete contract, keeping you from working at any other pet store within about 10 miles of petsmart, 6 months after you leave. -If a customer complains because that customer is misinformed, stupid, or just a jerk, managers will side with that customer and you will loose money you worked extremely hard for. -They consider not overcharging loyal customers "stealing from the company" But will kindly give free services to mean customers who will complain when they don't get their way. -You have to work in a cramped tiny little room with not enough space for everyone to groom their dogs safely

4.0
Nov 7, 2011
Recommend
CEO approval
Business Outlook

Pros

PetSmart is a great place to work. They provide good benefits to full-time employees, ample paid vacation, and opportunities for advancement. They care about their animals and are constantly updating and improving their policies to try and make caring for the animals better and easier for employees. Managers genuinely care about employees - when I had family problems come up unexpectedly, they worked with me to cover some shifts so I could take care of things at home.

Cons

They don't seem to trust their employees when it comes to ordering animals -- the only ones we can order ourselves are reptiles, everything else is automatically sent to us, which often results in us either having too many animals or not enough. Part-time benefits are poor, and full-time positions are limited. Wages are often low for the amount of work required, and yearly raises are poor.

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Glassdoor has 11,076 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.