PetSmart reviews

3.1

37% would recommend to a friend

(10,808 total reviews)
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Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,808 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
4.0
Jan 4, 2019

Dog Stylist

Recommend
CEO approval
Business Outlook

Pros

Great Pay and amazing benefits!

Cons

It's corporate. You're forced to take on more than you can handle. They'd rather you suffer be stressed out and unhappy than take on a comfortable amount of clients.

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PetSmart Response
7y
Thank you for the feedback! That's great to hear that you enjoyed the pay and benefits at PetSmart. I assure you that we value our associates and their contributions and care greatly about their well-being. We'd like to understand more about your experience. Please contact the CareSmart line at 1-800-738-4693. Thank you, again.
4.0
Dec 13, 2018
Recommend
CEO approval
Business Outlook

Pros

The management and senior employees handles customer interactions, so none of the bad customer interactions make it to the associates. You get to work with pets. Flexible scheduling / easy going atmosphere. Room for growth if you want to have a career, this doesn't apply to part-time employees, which happen to make up most of the hands on labour and turn-over.

Cons

It's a retail job. Poop, lots of it.

5.0
Dec 10, 2018

Manager

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pets are get the dogs

Cons

Physical demands of the job

Viewing 10600 - 10602 of 10,808 Reviews

Glassdoor has 11,073 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.