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      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,809 total reviews)
      avatar

      Ken Hicks

      23% approve of CEO

      29% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.0

      Culture & values

      2.9

      Work/Life balance

      2.9

      Compensation and benefits

      2.8

      Career opportunities

      2.6

      Senior management

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,809 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      11K reviews
      5.0
      May 27, 2011

      I find Petsmart to be a very caring company, that really works hard to advance their employees.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company has a wonderful approach and philosophy. They donate time, space, and product to a local rescue, and sponsor many charities. Petsmart also makes sure they work with the employees to help them be successful in the company.

      Cons

      The PetsHotel is a newer part of the company in this area of the country. It is difficult for store management to realize how stressful (mentally and physically) the job can be.

      2.0
      May 24, 2011

      Uphill battle

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. I love dogs, and you have a chance to brighten someone's day with the care you put into the work. 2. Employees that I've worked with have been good, decent people. 3. They have supported the days I need for schooling outside of work.

      Cons

      1. Management doesn't seem to know how to encourage the goals of Petsmart... they just ride us continuously and tells what we don't do right. 2. It feels as if personal time is not something that they want to give willingly. 3. Overworked, and I can't say underpaid, but I feel as if the tasks we are required to do may jeopardize the safety of the pets at times. 4. The company as a whole does not seem to care much about employees. I have heard several times we are all replaceable or the door is right there. So I guess, morale is low. 5. It always seems to work out, but changing anything around on the schedule is a complete hassle. Very difficult to do without being chastised.

      Viewing 10636 - 10638 of 10,809 Reviews
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      Glassdoor has 11,073 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.