Business run totally by negitive and abusive tactics. For 3 years I delivered number one sales in the district as well as the highest profitting dept. in the store never once did my DM, Store Manager, or other management members say thank you or give me any appreciation for a job well done. I was just regularly reminded of the importance of selling training classes and the importance of getting OSAT scores up.
My store manager hid in the office the majority of the day every day avoiding work and interacting with custmers at all cost. This left me and maybe 2-3 other employees out on the sales floor to juggle 10 customers at a time (as we are the busiest store in our distric) only to get chewed out by upper management for not juggling the 11th customert. Regularly chewed out by customers for lack of assistance on the floor and cashiering. Frequently juggle running petcare alone while also running register and customer assistance in the back of the store with dog food and cat supplies.
3 years and 3 store directors later we still have a disfunctional store where our store director hides in the office leaving our presentation manager to run the entire show. She lets the control get to her head and has run off over 20 employees in the 3 years i've been there. She is drunk on power and abuses the employees verbally and emotionally in the store regularly threatening their jobs, talking down to them infront of customers and employees and even going so far as to make employees cry in front of customers and or other employees. This has been reported to the so called "careline" and to the two different DM"s we have had and yet still nothing is done about this disgustingly unprofessional behavior.
All in all I would rate petsmart as a 1 for level of satisfaction, the pay sucks, the brow beating culture sucks, the management sucks, and no matter how well you perform you NEVER get a thank you. Phil Francis (CEO) should be ashamed of himself for allowing a company with all the potential in the world to be run so poorly!!
