PetSmart reviews

3.1

37% would recommend to a friend

(10,806 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,806 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Aug 3, 2012

Have to love pets

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lot of opportunity to help pet owners- adoptions, training can make a huge difference in a dogs life Christmas isn't as crazy as the big box stores Will spend or do whatever it takes to take care of pets in our care If you love pets, it makes it worth it

Cons

Pay is just average, benefits are just average Unless you work in the salon, there are few to no full time positions at most stores. Makes it hard to build up a bench of future managers Audit team likes to play "gotcha"- every year they change what they are looking for- often without changes to policy until after the fact. Very frustrating Paperwork is out of control. I really need a form to write my one on one's with my managers? I have gotten corrected when the one on one's were "not detailed enough". They are notes, not reviews.

3.0
Jul 28, 2012

PetSmart

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fun, communicative and close co-workers. Holiday perks, occasional potluck in employee room.

Cons

Underhanded and under stocked 75% of the time. Low wages.

2.0
Jul 25, 2012

It's all over.

Recommend
CEO approval
Business Outlook

Pros

Over all the people that come in the store obviously are all there for the same reason, every store has basically the same layout. Most people want to be at work there.

Cons

Lots of downsides. I've has multiple personal problems with the store, as in not getting paid on time, my transfer went through 3 weeks after I started working at a different Petsmart and I can't stand the district and cooperate people. Super rude and honestly I don't think they care about the company too much. Both stores I've worked at I have been underpaid for the amount of work I do.

Viewing 10714 - 10716 of 10,806 Reviews

Glassdoor has 11,070 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.