PetSmart reviews

3.1

37% would recommend to a friend

(10,806 total reviews)
avatar

Ken Hicks

23% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,806 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

11K reviews
3.0
Apr 18, 2012

Great coworkers, low pay

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you enjoy working with animals and educating customers about pets, give Petsmart a try. They people I worked with were fun and knowledgeable. The environment is relaxed and friendly. Getting new pets is always exciting.

Cons

Just be aware their salaries are low and hours can be horrible. They also don't offer much training for store associates.

5.0
Apr 11, 2012
Recommend
CEO approval
Business Outlook

Pros

Good opportunities for advancement. The culture PetSmart promotes is wonderful. I love working here!

Cons

Unless you are a manager, pay is barely above state minimum.

3.0
Apr 10, 2012
Recommend
CEO approval
Business Outlook

Pros

You get to play with dogs all day! How can you not love that? Customers tend to be more pleasant here than in other retailers/food service.

Cons

It IS retail. Plus, the lower volume stores tend to get a lot of work dumped on a few people.

Viewing 10732 - 10734 of 10,806 Reviews

Glassdoor has 11,070 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.