Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      PetSmart

      Engaged Employer

      PetSmart reviews

      3.1

      37% would recommend to a friend

      (10,806 total reviews)
      avatar

      Ken Hicks

      23% approve of CEO

      29% positive business outlook

      Ratings by demographic groups

      PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,806 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      11K reviews
      4.0
      Jan 25, 2012

      I learned a lot about managing people versus just the operations of a building while here.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Solid place to work. Compensated well but very policy driven. If you love pets this can be a fun place to work.

      Cons

      Hourly staff allowed to make numerous mistakes, while managers are almost never given a second chance or benefit of the doubt. I myself had to terminate many managers for small infractions. You need to be prepared to deal with the ugly side of pet business, such as injured pets, pet death, etc.

      4.0
      Nov 7, 2011

      PetSmart takes care of their employees

      Pet care lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      PetSmart is a great place to work. They provide good benefits to full-time employees, ample paid vacation, and opportunities for advancement. They care about their animals and are constantly updating and improving their policies to try and make caring for the animals better and easier for employees. Managers genuinely care about employees - when I had family problems come up unexpectedly, they worked with me to cover some shifts so I could take care of things at home.

      Cons

      They don't seem to trust their employees when it comes to ordering animals -- the only ones we can order ourselves are reptiles, everything else is automatically sent to us, which often results in us either having too many animals or not enough. Part-time benefits are poor, and full-time positions are limited. Wages are often low for the amount of work required, and yearly raises are poor.

      Viewing 10747 - 10749 of 10,806 Reviews
      Related searches: PetSmart jobs | PetSmart salaries | PetSmart benefits | PetSmart interviews
      ReviewsPetSmart reviews

      Glassdoor has 11,070 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.